Have you ever tried to do something online, which you thought would be simple, to discover the task becomes unnecessarily hard? I’ve been trying to change my address on some emails I subscribe to and its mission impossible. continue reading
I was in a restaurant at the weekend and when looking for the gent’s toilet I encountered one of my bug bears in life - bad usability. In this case obscure and overly designed toilet signage.
In user testing for the web one of the major metrics of success is task completion. In essence it’s all about flow and in this instance it was quite literally halted. continue reading
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